{"id":1411,"date":"2019-03-11T11:07:56","date_gmt":"2019-03-11T10:07:56","guid":{"rendered":"http:\/\/www.prosoft.de\/blog\/?p=1411"},"modified":"2025-09-25T12:35:31","modified_gmt":"2025-09-25T10:35:31","slug":"probleme-beheben-bevor-sie-zu-storungen-werden","status":"publish","type":"post","link":"https:\/\/www.prosoft.de\/blog\/probleme-beheben-bevor-sie-zu-storungen-werden\/","title":{"rendered":"Probleme beheben, bevor sie zu St\u00f6rungen werden"},"content":{"rendered":"

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\n[\/et_pb_post_title][et_pb_text admin_label=“Von der der Pflicht zur K\u00fcr:“ _builder_version=“3.24″ min_height=“14px“ custom_padding=“1px||0px|||“ z_index_tablet=“500″][\/et_pb_text][et_pb_post_title meta=“off“ featured_image=“off“ admin_label=“Beitragstitel“ _builder_version=“3.23.3″ custom_margin=“-9px|||||“ locked=“off“]
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Wie der Telekommunikations-Netzbetreiber Tele-Tec mit ProLog Log-Management f\u00fcr schnellen Kundenservice und schlanke, ressourcenschonende Prozesse sorgt.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=“Copy Text Beitrag“ _builder_version=“3.24.1″ text_font=“|300|||||||“ text_text_color=“#000000″]<\/p>\n

Kein Anschluss unter dieser Nummer? Undenkbar \u2013 und vermeidbar!<\/h4>\n

Viele Unternehmen setzen inzwischen auf moderne VoIP-Telefonie L\u00f6sungen \u2013 in diesem Umfeld k\u00fcmmern sich IT-Dienstleister wie Tele-Tec um st\u00e4ndige und m\u00f6glichst st\u00f6rungsfreie Verf\u00fcgbarkeit der Telefonanlagen. Falls es doch mal zu einer St\u00f6rung kommt, sind schnelle Reaktionszeiten und erstklassiger Support gefragt. Der Reihe nach m\u00f6gliche St\u00f6rungsursachen auszuschlie\u00dfen, w\u00e4re da viel zu zeitaufw\u00e4ndig. Vielmehr sind das effektive Suchen nach der Ursache und Finden der L\u00f6sung gefragt.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner custom_padding=“26.6167px|0px|3px|0px|false|false“ admin_label=“Zeile“ _builder_version=“3.23.3″][et_pb_column_inner type=“4_4″ saved_specialty_column_type=“3_4″ _builder_version=“3.0.47″][et_pb_text admin_label=“Copy Text Beitrag“ _builder_version=“3.19.17″ text_font=“|300|||||||“ text_text_color=“#000000″]<\/p>\n

Unstrukturierte Log-Files nutzbar machen<\/h4>\n

Tele-Tec suchte nach einer Log-Management-L\u00f6sung, die Logfile-Datenstr\u00f6me zentral und auf einen Blick interpretierbar macht. Man ist f\u00fcndig geworden \u2013 erfahren Sie mehr in unserer exklusiven Fallstudie.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.22.3″][et_pb_row module_class=“ et_pb_row_fullwidth et_pb_row_fullwidth et_pb_row_fullwidth“ _builder_version=“3.23.3″ width_tablet=“80%“ width_last_edited=“on|desktop“ max_width=“94%“ max_width_tablet=“80%“ max_width_last_edited=“on|desktop“ module_alignment=“center“ make_fullwidth=“on“][et_pb_column type=“4_4″ _builder_version=“3.0.47″][et_pb_text _builder_version=“3.23.3″]<\/p>\n

Hier die Fallstudie zum Download<\/p>\n

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FAZIT
<\/strong>Ein perfekter Tag im IT-Support: Wenn der Kunde den Supportfall \u00fcberhaupt nicht mitbekommt, weil der IT-Dienstleister zuvor schon pr\u00e4ventiv eingegriffen hat. Zentrales Log-Management erm\u00f6glicht viele solch perfekter Tage.<\/p>\n

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\n[\/et_pb_image][et_pb_text admin_label=“Text Markus Grabowsky“ _builder_version=“3.19.17″ text_orientation=“center“]<\/p>\n

 <\/p>\n

Markus Grabowsky<\/strong><\/em><\/a><\/p>\n

 <\/p>\n

[\/et_pb_text][et_pb_text admin_label=“Beschreibung Markus Grabowsky“ _builder_version=“3.19.17″ text_font_size=“12px“ text_line_height=“1.2em“ text_orientation=“center“ custom_margin=“-10px||“]<\/p>\n

Redakteur und Technischer Support Manager<\/p>\n

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Der ProBlog Newsletter<\/h1>\n
Bleiben Sie auf dem Laufenden mit unseren interessanten News, Updates und Insights
zu modernen IT-Security & IT-Infrastruktur-L\u00f6sungen.<\/h5>\n

Members Only:
Alle Newsletter-Empf\u00e4nger erhalten jetzt Zugriff auf exklusive Inhalte!<\/p>\n

Bitte f\u00fcllen Sie kurz das Formular aus.
Anschlie\u00dfend erhalten Sie eine E-Mail, mit der Sie Ihre Anmeldung best\u00e4tigen k\u00f6nnen.<\/p>\n

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[newsletter_form button_label=“Jetzt anmelden“]\u00a0 [newsletter_field name=“surname“ placeholder=“Firma“ label=““] [newsletter_field name=“first_name“\u00a0 placeholder=“Name“ label=““] [newsletter_field name=“email“ placeholder=“Email“ label=““] Mit der Anmeldung akzeptiere ich die Datenschutzbestimmungen<\/a> der ProSoft GmbH.
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ disabled_on=“on|off|“ _builder_version=“3.19.17″ global_module=“1556″][et_pb_row module_class=“nl-popup“ _builder_version=“3.22.3″ max_width=“1080px“ animation_style=“fold“][et_pb_column type=“4_4″ _builder_version=“3.0.47″][et_pb_image src=“https:\/\/www.prosoft.de\/blog\/wp-content\/uploads\/2019\/02\/pro_blog_newsletter-2.svg“ url=“#nl“ align_tablet=“center“ align_last_edited=“on|desktop“ admin_label=“Newsletter-Anmeldung-Post“ _builder_version=“3.23″ box_shadow_style=“preset2″ box_shadow_blur=“22px“ box_shadow_spread=“-2px“ box_shadow_color=“#000000″ max_width=“14%“ module_alignment=“right“ animation_style=“zoom“ animation_direction=“right“][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.22.3″ background_color=“#a7b7c7″ custom_padding=“0|0px|0|0px|false|false“ global_module=“179″][et_pb_row custom_padding=“24px|0px|40px|0px|false|false“ _builder_version=“3.22.3″ background_size=“initial“ background_position=“top_left“ background_repeat=“repeat“][et_pb_column type=“1_3″ _builder_version=“3.0.47″][et_pb_text admin_label=“Der ProBlog“ _builder_version=“3.24″ background_layout=“dark“]<\/p>\n

Der ProBlog<\/h3>\n

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ist ein Angebot der<\/p>\n

ProSoft GmbH
B\u00fcrgermeister-Graf-Ring 10
82538 Geretsried<\/p>\n

 <\/p>\n

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Kontakt und Support<\/h3>\n

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Telefon +49 (0) 8171\/405-0
Fax\u00a0 + 49 (0) 8171\/405-400
info@prosoft.de<\/span> <\/a><\/span><\/p>\n

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\u279d ProSoft Webseite<\/a>
\u279d ProSoft Shop<\/a>
\u279d ProSoft FAQ<\/a><\/span><\/p>\n

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Mehr dazu<\/h3>\n

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\u279d Impressum<\/a>
<\/a>\u279d Datenschutz<\/a>
\u279d<\/span> Redaktion<\/a>
\u279d \u00dcber uns<\/a><\/span><\/p>\n

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